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Delivery Policy

Delivery 

When you have placed your order, you will receive confirmation your order is in stock and given an approximate delivery date as set out below: 

UK Delivery

 As standard we do not deliver on Sunday's and bank holidays.

During busy times, some delivery routes may take longer than usual.

Standard UK Delivery

Delivery type

Approximate timescale

Cost

 Service

 

Small Parcels

 

 

3-5 working days

 

£5.95

Standard delivery, tracked or signed for courier service.

 

Medium Size Parcels

 

 

3-5 Working days

 

£10.00

Standard delivery, tracked or signed for courier service

 

Large/Fragile/Furniture

 

2–3 weeks

 £35 *

Tracked or signed courier service.

* There may be exceptions to this price, if so, the cost will be listed on the product page.

 

 

Express Next Day Delivery Small Parcel

 

1 day

£10.00

Orders placed by noon can be delivered the next day, subject to availability.

Tracked or signed for courier service

 

Express Next Day Delivery medium Parcel

 

1 day

£15.00

Orders placed by noon can be delivered the next day, subject to availability.

Tracked or signed for courier service

 

Please note that delivery to Northern Ireland and the Scottish Highlands and Islands may take longer.

International Delivery

At present we only deliver to international countries in Europe. 

If you would like to place an international order to Europe, contact customer service contact@gladysandcharles.com or call +44 (0)1206 430278 who will be happy to get a delivery cost quote to you.

 

Furniture Deliveries

Furniture orders are usually delivered within 2-3 weeks, however, from time to time there may be a longer delivery period, if this is the case, you will be notified immediately after receiving your order. 

As a small business, we keep low volumes of stock.  If items are out of stock, you will be contacted immediately after placing your order and given the choice between cancelling your order or waiting for the stock arrival date.

It is your responsibility to ensure ordered products will fit into your home (pass freely through doorways and corridors and have space to turn) prior to delivery.  So please ensure you read the product measurements/weight prior to ordering.  As some furniture is hand-made, the dimensions specified can vary up to 2 cm. 

Our delivery services will only deliver products to the front door of your premises.

If you are placing an order for furniture/heavy/large product and live in a flat / apartment complex or has stairs, please ensure you add this information in the special instructions section of the web check-out process.  

We cannot accept liability for any delivery instructions issued to the delivery company by you.  If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a shed, we cannot accept responsibility if you fail to receive the parcel.

Additional Delivery Help 

How can I track my delivery?

You can track your delivery on the courier website.  Your tracking reference will be emailed once the item has been despatched.

Will the delivery service carry my furniture upstairs.

When we call to arrange your delivery day we will ask you about access to your property to determine whether stairs are likely to be a problem (for example, we will ask you about the number of stairs, whether there is room to manoeuvre, need to lift to clear a bannister, or any other obstacles).  Please do let us know if there are any access constraints we should be aware of.

If the delivery team are unable to carry your furniture upstairs, we will class your order as a cancelled order and you will incur a £50 charge.  This will be taken from your original payment method and deducted from your refund.

What do I do if there’s a problem or delay with my furniture delivery?

If your furniture delivery is unexpectedly delayed or there’s any other problem, please contact customer services contact@gladysandcharles.com.